Essentials
Managed IT Services
RELIABLE RESPONSE
Guaranteed service response times
TRANSPARENT PRICING
From $180/seat
COMPREHENSIVE SUPPORT
Helpdesk access for your entire team
ABOUT ESSENTIALS
Essentials is our managed IT service plan for small organisations that need reliable, predictable support and foundational security — without the complexity or cost of enterprise-level governance.
What you get with Essentials
We standardize your environment and establish reliable monitoring without introducing complex governance. As your business grows, you can move up to the next tier when you are ready.
Unlimited IT Support
Unlimited support for day-to-day issues, without per-ticket fees or unexpected costs.
Monthly Service Reporting
Clear visibility into system issues, support activity, response times, and service performance.
Always-On Device & Server Monitoring
Continuous monitoring helps identify potential issues before they interrupt the business.
Managed System Updates
Devices are kept updated and configured to maintain performance and reduce security risks.
Business-Grade Protection
Enterprise antivirus protection, email threat protection, and security weakness monitoring, managed across your environment.
Cloud-to-Cloud Data Backup
Automated backup of critical Microsoft 365 data across email, files, Teams, and SharePoint to protect against accidental deletion, corruption, and data loss.
Unlimited IT Support
Unlimited support for day-to-day issues, without per-ticket fees or unexpected costs.
Monthly Service Reporting
Clear visibility into system issues, support activity, response times, and service performance.
Always-On Device & Server Monitoring
Continuous monitoring helps identify potential issues before they interrupt the business.
Managed System Updates
Devices are kept updated and configured to maintain performance and reduce security risks.
Business-Grade Protection
Enterprise antivirus protection, email threat protection, and security weakness monitoring, managed across your environment.
Cloud-to-Cloud Data Backup
Automated backup of critical Microsoft 365 data across email, files, Teams, and SharePoint to protect against accidental deletion, corruption, and data loss.
Transparent Pricing You Can Plan Around.
Get a clear estimate of your monthly Managed IT Support costs in minutes. Use our pricing calculator to explore pricing based on your team size, support requirements, and business needs.
*This calculator provides an indicative estimate only. Your final monthly cost may vary depending on your number of users, devices, servers, locations, security requirements, and current IT environment. TLR will confirm pricing after reviewing your business needs and support requirements.
Need a more accurate quote?
The calculator gives you a useful starting point, but every business environment is different. Speak with a TLR specialist and we’ll help confirm the right level of support, security, and monthly pricing for your team.
Need a more accurate quote?
The calculator gives you a useful starting point, but every business environment is different. Speak with a TLR specialist and we’ll help confirm the right level of support, security, and monthly pricing for your team.
Why Small Organisations Choose Essentials
Essentials gives smaller teams the IT foundation they need without forcing them into a heavier managed service model before they are ready.
The tier is designed for organisations that need reliable day-to-day support, better visibility over their devices, stronger baseline security, and predictable monthly IT costs — without the complexity of advanced governance or enterprise-level security operations.
Predictable Costs
Know what your IT costs will do as your business changes. No per-ticket billing and no unexpected surprises.
Security Built In
Protect your business with business-grade security controls and Microsoft 365 data protection from day one.
Reliable Support
Get access to unlimited remote support and proactive monitoring without needing an in-house IT team.
Room to Grow
As your team, risk profile, and operational needs evolve, there's a clear path forward.
Technology That Fits
No unnecessary tools, bloated stacks, or complexity. Just the technology you need to support how your business operates.
Predictable Costs
Know what your IT costs will do as your business changes. No per-ticket billing and no unexpected surprises.
Security Built In
Protect your business with business-grade security controls and Microsoft 365 data protection from day one.
Reliable Support
Get access to unlimited remote support and proactive monitoring without needing an in-house IT team.
Room to Grow
As your team, risk profile, and operational needs evolve, there's a clear path forward.
Technology That Fits
No unnecessary tools, bloated stacks, or complexity. Just the technology you need to support how your business operates.
Predictable Costs
Know what your IT costs will do as your business changes. No per-ticket billing and no unexpected surprises.
Security Built In
Protect your business with business-grade security controls and Microsoft 365 data protection from day one.
Reliable Support
Get access to unlimited remote support and proactive monitoring without needing an in-house IT team.
Room to Grow
As your team, risk profile, and operational needs evolve, there's a clear path forward.
Technology That Fits
No unnecessary tools, bloated stacks, or complexity. Just the technology you need to support how your business operates.
IT support that keeps earning its place.
Our customers stay because the service stays useful, responsive, and aligned with the way their business actually works.
IT support that keeps earning its place.
Our customers stay because the service stays useful, responsive, and aligned with the way their business actually works.
An Australian managed service provider working with SMBs and professional-services firms. Established 2018 in Bundaberg, now delivering from Melbourne, Sydney, Brisbane, Wide Bay, and Bundaberg.
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