Managed IT Services Australia
RELIABLE RESPONSE
Guaranteed service response times
TRANSPARENT PRICING
From $180/seat
COMPREHENSIVE SUPPORT
Helpdesk access for your entire team
SERVICE TIERS
Essentials. Core. Fortify.
We offer 3 managed IT options — designed around your business's size, risk profile, and compliance maturity. All three include unlimited remote IT support with an SLA, endpoint and server monitoring, business-grade anti-virus and email filtering, vulnerability scanning, and Microsoft 365 with cloud-to-cloud backup.
TIER 1
Essentials offers stable support and foundational security for small organisations that need reliable, predictable IT without the complexity of advanced security governance.
Included in Essentials
Unlimited Remote IT Support
Monthly Service Desk KPI Report
Access to online Support Portal
24/7 Endpoint & Server Health Monitoring
Windows Update Configuration Enforcement
Business Grade Anti-Virus
Email Filtering & Threat Protection
Endpoint Vulnerability Scanning
Microsoft 365 (Office) Licenses Included
Cloud-to-Cloud Backup of Microsoft 365 data
SMB1001 Cybersecurity Program Compliance Level
TIER 2
Core offers proactive support, stronger security controls, and structured technology planning for SMBs that have outgrown reactive helpdesk — and the plan most of our clients run on.
Everything in Essentials +
Windows Update Compliance Auditing
Network Availability Monitoring
Cybersecurity Awareness Training Platform
Endpoint Detection & Response (EDR)
Extended Detection & Response (XDR)
Premium Microsoft 365 (Office) Licenses Included
Enterprise Grade Password Management Solution
Email Signature Management
Annual IT Budget Preparation
Quarterly Technology Success Review Meeting
Silver SMB1001 Cybersecurity Program Compliance Level
TIER 3
Fortify offers deep security visibility, active threat detection, and 24×7 SOC response for organisations where cyber risk, compliance obligations, or uptime are business-critical.
Everything in Essentials and Core +
Monthly Microsoft 365 Environment Health Check
Monthly Microsoft Azure Environment Health Check
Monthly Physical/Hardware Server Health Check
Quarterly Cloud Backup Testing
Firewall & Network Security Policy Management
Network Detection & Response (NDR)
Unlimited Managed Detection & Response (24×7 SOC)
Gold SMB1001 Cybersecurity Program Compliance Level.
Need a tailored approach for your business?
Not every business fits into a standard IT model. Whether you need strategic technology leadership or access to specialist expertise, we provide flexible support designed around your needs.
Technology Leadership Retainer
Fractional IT leadership for businesses with internal IT teams that need strategic direction. Align technology decisions with business goals, improve planning, and create a clearer roadmap for growth.
Technology Services Retainer
Access senior engineers on demand for migrations, complex projects, and specialist technical work. Transparent hourly pricing with clearly defined engagement caps for predictable costs and expert support when you need it.
Supply Only Engagement
A flexible arrangement for businesses that only need access to software licensing, and product procurement. TLR can provide ongoing access for approved software products, source hardware when required, and deliver ad-hoc technical support on request.
Technology Leadership Retainer
Fractional IT leadership for businesses with internal IT teams that need strategic direction. Align technology decisions with business goals, improve planning, and create a clearer roadmap for growth.
Technology Services Retainer
Access senior engineers on demand for migrations, complex projects, and specialist technical work. Transparent hourly pricing with clearly defined engagement caps for predictable costs and expert support when you need it.
Supply Only Engagement
A flexible arrangement for businesses that only need access to software licensing, and product procurement. TLR can provide ongoing access for approved software products, source hardware when required, and deliver ad-hoc technical support on request.
IT support that keeps earning its place.
Our customers stay because the service stays useful, responsive, and aligned with the way their business actually works.
IT support that keeps earning its place.
Our customers stay because the service stays useful, responsive, and aligned with the way their business actually works.
An Australian managed service provider working with SMBs and professional-services firms. Established 2018 in Bundaberg, now delivering from Melbourne, Sydney, Brisbane, Wide Bay, and Bundaberg.
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